Where are the dresses Made and How?
We design, cut and sew every dress ourselves here in the UK. We do not outsource any work and do not run a Factory.
Ready handmade dresses are shipped out within five working days from ordering and can be sent by next delivery (Please add next day delivery in delivery categories)
We also carefully hand-make each dress to order. During busy times we work on a first come first serve basis, if you would like to have your order made a priority please contact us before ordering.
Do you ship internationally?
Style Icons Closet ships from the UK to the whole world!. All International orders are posted recorded delivery from UK , we include your tracking number in the email sent out to you once your item has been handmade and dispatched.
How much is postage?
Postage costs are as follows:
NOTE:There`s a postage discount for multiple items!
UK Standard £3.99 additional items FREE Postage 3-5 days
UK Express £7.00 1 day
Europe EU £9.00 5 days
Europe Non EU £11.00 6 days
North America £12.00 7 days
Rest of World £12.00 7 days
The buyer is responsible for any customs/duties/VAT tax/Local Tax if necessary.
From time to time we will do Free UK delivery and or half price worldwide delivery. Note: All items purchased with free delivery or half price international delivery that are returned for a refund will be charged a shipping fee of £3.50
Do you Make to Measure?
Yes we do. We can make your dress to your measurements. Please contact us with your request.
Can you take custom orders?
Yes, we take custom orders and are happy to make a dress especially for you. Please contact us with your request.
Do you sell anywhere else?
We also have a shop at Etsy as we love being part of the creative community there and we also have a boutique at ASOS in the marketplace.
Do you accept credit cards?
Yes Style Icons Closet gladly accepts Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
Do you accept returns?
We hope that you will be delighted with your Style Icon`s Closet purchases. However if you are not completely satisfied with your purchase please contact us within 5 days of receiving your item and you may return it within 7 days from receiving it in it's original, mint condition and packaging.PLEASE NOTE THAT ANY ITEM PURCHASED IN SALE IS NON REFUNDABLE.
We regret we are unable to refund any postage costs.
Please return the goods unused .Worn and or washed goods can not be exchanged or refunded.We reserve the right to return the item to you without it being refunded.
We will not take responsibility for goods that go missing in the post .
Please note: The cost and care of returning the item(s) is your responsibility, therefore we strongly recommend that you send the parcel by recorded delivery and keep a copy of the recorded delivery number just in case your parcel goes missing.Please keep proof of posting or send returns by recorded delivery.
We try to process all refunds quickly, but please allow up to 10 working days. The time taken for the refund to be credited to your account will depend on your bank or credit card issuer
When returning goods, you MUST include a note within the parcel with the returned goods which states your full name, original order number and refund number. Without this information we may not be able to process your refund.
For overseas orders, please mark any customs forms as Returned Goods. All sale items are non-refundable.NOTE: All made to order dresses are non returnable and as they have been specially cut and made for you. If for any reason you are not happy with your dress please do contact us and we will do everything we can to resolve your concerns. First alterations are free of charge and then further alterations are carried out a labour cost
How safe is your website?
Style Icons Closet uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
If you have any more questions please feel free to contact us.